AI & Automation
AI & Automation
AI & Automation
Best AI Customer Experience
AI-driven interactions that create seamless, personalized customer experiences.
What Companies Should Apply?
This award is for organizations using AI to enhance customer interactions, from chatbots and personalization engines to AI-powered support and engagement tools. Companies applying should demonstrate how AI has improved customer journeys, reduced friction, and driven satisfaction.
Ideal for businesses in e-commerce, financial services, hospitality, and customer support solutions.
Success Factors
What sets top applicants apart?
Personalization & Customization
1
Personalization & Customization
1
Personalization & Customization
1
Speed & Responsiveness
2
Speed & Responsiveness
2
Speed & Responsiveness
2
Omnichannel AI Engagement
3
Omnichannel AI Engagement
3
Omnichannel AI Engagement
3
Proactive Support & Insights
4
Proactive Support & Insights
4
Proactive Support & Insights
4
Trust & Transparency
5
Trust & Transparency
5
Trust & Transparency
5
Key Evaluation Critera
What will the judges use to evaluate your organization?
1
Customer Satisfaction Impact
Winning entries will demonstrate improved CSAT, NPS, or retention rates driven by AI-powered interactions.
1
Customer Satisfaction Impact
Winning entries will demonstrate improved CSAT, NPS, or retention rates driven by AI-powered interactions.
1
Customer Satisfaction Impact
Winning entries will demonstrate improved CSAT, NPS, or retention rates driven by AI-powered interactions.
2
Conversion & Engagement Metrics
Submissions should include data showing how AI has increased conversions, reduced churn, or boosted engagement.
2
Conversion & Engagement Metrics
Submissions should include data showing how AI has increased conversions, reduced churn, or boosted engagement.
2
Conversion & Engagement Metrics
Submissions should include data showing how AI has increased conversions, reduced churn, or boosted engagement.
3
Scalability of AI Experience
AI should grow with customer demand, maintaining quality as interactions scale across thousands or millions of users.
3
Scalability of AI Experience
AI should grow with customer demand, maintaining quality as interactions scale across thousands or millions of users.
3
Scalability of AI Experience
AI should grow with customer demand, maintaining quality as interactions scale across thousands or millions of users.
4
AI & Human Collaboration
Great AI-powered experiences balance automation with human expertise, ensuring a smooth escalation when needed.
4
AI & Human Collaboration
Great AI-powered experiences balance automation with human expertise, ensuring a smooth escalation when needed.
4
AI & Human Collaboration
Great AI-powered experiences balance automation with human expertise, ensuring a smooth escalation when needed.
5
Ethical & Inclusive AI
AI must be designed to eliminate bias, ensure accessibility, and work for all customer demographics equitably.
5
Ethical & Inclusive AI
AI must be designed to eliminate bias, ensure accessibility, and work for all customer demographics equitably.
5
Ethical & Inclusive AI
AI must be designed to eliminate bias, ensure accessibility, and work for all customer demographics equitably.
6
Seamless User Experience
Winning AI solutions should be frictionless, providing customers with effortless, intuitive, and delightful experiences.
6
Seamless User Experience
Winning AI solutions should be frictionless, providing customers with effortless, intuitive, and delightful experiences.
6
Seamless User Experience
Winning AI solutions should be frictionless, providing customers with effortless, intuitive, and delightful experiences.
Ready to deploy RAVEN? Secure connectivity starts here.
Extend Operational Reach
Deliver real-time ISR and sensor data from the edge to classified enclaves using public networks, anywhere in the world.
Fully CSfC Compliant
RAVEN meets NSA Commercial Solutions for Classified (CSfC) standards, ensuring post-quantum secure transport over LTE, 5G, and SATCOM.
Decision Superiority at Speed
Commanders receive live data and AI analytics in seconds, not hours—enabling faster, smarter battlefield decisions.
Field-Proven
Built for Multi-Domain
Post-Quantum
Ready to deploy RAVEN? Secure connectivity starts here.
Extend Operational Reach
Deliver real-time ISR and sensor data from the edge to classified enclaves using public networks, anywhere in the world.
Fully CSfC Compliant
RAVEN meets NSA Commercial Solutions for Classified (CSfC) standards, ensuring post-quantum secure transport over LTE, 5G, and SATCOM.
Decision Superiority at Speed
Commanders receive live data and AI analytics in seconds, not hours—enabling faster, smarter battlefield decisions.
Field-Proven
Built for Multi-Domain
Post-Quantum
Ready to deploy RAVEN? Secure connectivity starts here.
Extend Operational Reach
Deliver real-time ISR and sensor data from the edge to classified enclaves using public networks, anywhere in the world.
Fully CSfC Compliant
RAVEN meets NSA Commercial Solutions for Classified (CSfC) standards, ensuring post-quantum secure transport over LTE, 5G, and SATCOM.
Decision Superiority at Speed
Commanders receive live data and AI analytics in seconds, not hours—enabling faster, smarter battlefield decisions.
Field-Proven
Built for Multi-Domain
Post-Quantum