Startups & SMBs
Startups & SMBs
Startups & SMBs
Customer Obsessed
Recognizing businesses that go above and beyond for their customers.
What Companies Should Apply?
This award is for companies that prioritize customer experience at every touchpoint. From hyper-personalization to top-tier support, this category celebrates businesses that put their customers first, leading to high satisfaction, loyalty, and word-of-mouth growth.
Ideal for brands that have built a cult following through exceptional service and engagement.
Success Factors
What sets top applicants apart?
Personalized Customer Experiences
1
Personalized Customer Experiences
1
Personalized Customer Experiences
1
Exceptional Customer Support
2
Exceptional Customer Support
2
Exceptional Customer Support
2
Building a Loyal Community
3
Building a Loyal Community
3
Building a Loyal Community
3
Data-Driven Customer Insights
4
Data-Driven Customer Insights
4
Data-Driven Customer Insights
4
Surprise & Delight Strategy
5
Surprise & Delight Strategy
5
Surprise & Delight Strategy
5
Key Evaluation Critera
What will the judges use to evaluate your organization?
1
Customer Retention & Loyalty
Winning entries will showcase impressive retention rates, repeat purchases, and customer lifetime value growth.
1
Customer Retention & Loyalty
Winning entries will showcase impressive retention rates, repeat purchases, and customer lifetime value growth.
1
Customer Retention & Loyalty
Winning entries will showcase impressive retention rates, repeat purchases, and customer lifetime value growth.
2
Net Promoter Score & Satisfaction
Businesses should highlight high NPS, CSAT, or other satisfaction metrics that prove their customer-centric approach.
2
Net Promoter Score & Satisfaction
Businesses should highlight high NPS, CSAT, or other satisfaction metrics that prove their customer-centric approach.
2
Net Promoter Score & Satisfaction
Businesses should highlight high NPS, CSAT, or other satisfaction metrics that prove their customer-centric approach.
3
Omnichannel Engagement
Entries should demonstrate seamless customer interactions across web, mobile, social, and in-person channels.
3
Omnichannel Engagement
Entries should demonstrate seamless customer interactions across web, mobile, social, and in-person channels.
3
Omnichannel Engagement
Entries should demonstrate seamless customer interactions across web, mobile, social, and in-person channels.
4
Customer Success Stories
Winning companies will provide testimonials, case studies, or real-world examples of how they have transformed the customer experience.
4
Customer Success Stories
Winning companies will provide testimonials, case studies, or real-world examples of how they have transformed the customer experience.
4
Customer Success Stories
Winning companies will provide testimonials, case studies, or real-world examples of how they have transformed the customer experience.
5
Proactive Problem Solving
The best businesses anticipate customer pain points and resolve issues before they even become problems.
5
Proactive Problem Solving
The best businesses anticipate customer pain points and resolve issues before they even become problems.
5
Proactive Problem Solving
The best businesses anticipate customer pain points and resolve issues before they even become problems.
6
Brand Advocacy & Word-of-Mouth Growth
Strong customer-obsessed brands don’t need heavy advertising—happy customers naturally spread the word.
6
Brand Advocacy & Word-of-Mouth Growth
Strong customer-obsessed brands don’t need heavy advertising—happy customers naturally spread the word.
6
Brand Advocacy & Word-of-Mouth Growth
Strong customer-obsessed brands don’t need heavy advertising—happy customers naturally spread the word.
Ready to deploy RAVEN? Secure connectivity starts here.
Extend Operational Reach
Deliver real-time ISR and sensor data from the edge to classified enclaves using public networks, anywhere in the world.
Fully CSfC Compliant
RAVEN meets NSA Commercial Solutions for Classified (CSfC) standards, ensuring post-quantum secure transport over LTE, 5G, and SATCOM.
Decision Superiority at Speed
Commanders receive live data and AI analytics in seconds, not hours—enabling faster, smarter battlefield decisions.
Field-Proven
Built for Multi-Domain
Post-Quantum
Ready to deploy RAVEN? Secure connectivity starts here.
Extend Operational Reach
Deliver real-time ISR and sensor data from the edge to classified enclaves using public networks, anywhere in the world.
Fully CSfC Compliant
RAVEN meets NSA Commercial Solutions for Classified (CSfC) standards, ensuring post-quantum secure transport over LTE, 5G, and SATCOM.
Decision Superiority at Speed
Commanders receive live data and AI analytics in seconds, not hours—enabling faster, smarter battlefield decisions.
Field-Proven
Built for Multi-Domain
Post-Quantum
Ready to deploy RAVEN? Secure connectivity starts here.
Extend Operational Reach
Deliver real-time ISR and sensor data from the edge to classified enclaves using public networks, anywhere in the world.
Fully CSfC Compliant
RAVEN meets NSA Commercial Solutions for Classified (CSfC) standards, ensuring post-quantum secure transport over LTE, 5G, and SATCOM.
Decision Superiority at Speed
Commanders receive live data and AI analytics in seconds, not hours—enabling faster, smarter battlefield decisions.
Field-Proven
Built for Multi-Domain
Post-Quantum